Privacy Policy

1. Introduction and scope of the policy

Effective date: 27-05-2021

Preamble :

This Privacy Policy describes the practices of SkyVibration S.A.S. (hereinafter referred to as "SkyVibration" or "we" or "us"), regarding the collection, use, and protection of personal data of our customers and users (hereinafter referred to as "you" or "your"). This policy applies to all information collected by SkyVibration when you interact with our company, whether via our website, when you participate in our wingsuit jumping activities, or by any other means of communication.

We are committed to respecting your privacy and protecting the personal information you entrust to us. The purpose of this policy is to clearly inform you about the nature of the data we collect, how it is used and your rights as a user.

Scope:

This Privacy Policy applies to all personal data collected by SkyVibration, including but not limited to information provided when booking a wingsuit jump, when using our website, or when communicating directly with our company.

The information collected may include, but is not limited to, your name, address, e-mail address, telephone number, and any other information you choose to provide to us. In addition, we may collect information about your flight experience and preferences in order to personalise our services.

We are committed to processing your personal data in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR).

2. Collection and Use of Personal Data

2.1 Information supplied by Customers

SkyVibration collects personal data voluntarily provided by customers when booking activities, registering on our website, or during any direct interaction with our company. This information may include, but is not limited to:

Identity and contact details: surname, first name, postal address, e-mail address, telephone number.
Payment Information: credit card or bank account details required to process payments for the services offered.
Personal Preferences and Health Information: preferences concerning activities, height, weight and other relevant health information to ensure the safety of wingsuit jumps.

2.2 Automatically collected data

When you use our website, certain data is collected automatically, which may include:

Connection and Browsing Data: IP address, cookie data, pages visited and length of visit to our site.
Device information: type of device used to access the site, operating system, browser type and language settings.
Use of Data

The personal data collected by SkyVibration is used for the following purposes:

Reservations and Service Management: processing orders, organising flight activities and providing efficient customer service.
Improving the User Experience: personalising services according to customer preferences and continuously improving our offerings.
Marketing communications: sending promotional information and updates on our services, only if you have consented to receive such communications.
Website Analysis and Optimisation: evaluation of the use and performance of our website in order to improve its content and functionality.
SkyVibration undertakes to use this data in compliance with the purposes set out above and in accordance with applicable data protection laws.

2.2. Third-party platforms that collect and process data

WordPress

Who are we?

Our website address is https://skyvibration.com.

Comments

When you leave a comment on our site, the data entered in the comment form, as well as your IP address and your browser's user agent, are collected to help us detect undesirable comments.

An anonymised string created from your e-mail address (also known as a hash) can be sent to the Gravatar service to check whether you are using it. The Gravatar service's confidentiality clauses are available here: https://automattic.com/privacy/. Once your comment has been validated, your profile photo will be publicly visible alongside your comment.

Media

If you upload images to the site, we advise you to avoid uploading images containing EXIF data of GPS coordinates. People visiting your site may download and extract location data from these images.

Cookies

If you leave a comment on our site, you will be asked to save your name, e-mail address and site in cookies. This is purely for your convenience so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log on, we will set a number of cookies to record your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you tick "Remember me", your connection cookie will be kept for a fortnight. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the publication you have just modified. It expires after one day.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools and track your interactions with this embedded content if you have an account connected to their website.

Use and transmission of your personal data

If you request a password reset, your IP address will be included in the reset e-mail.

Storage periods for your data

If you leave a comment, the comment and its metadata are kept indefinitely. This allows subsequent comments to be automatically recognised and approved instead of being left in the moderation queue.

For accounts that register on our site (where applicable), we also store the personal data indicated in their profile. All accounts can view, modify or delete their personal information at any time (with the exception of their user ID). Site managers can also view and modify this information.

The rights you have over your data

If you have an account or if you have left comments on the site, you may request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Where your data is sent

Visitor comments can be checked using an automated service to detect undesirable comments.

WooCommerce Payments

We collect information when you place an order in our shop.

What we collect and store

During your visit to the site, we monitor :

Products you've seen: for example, to display products you've recently viewed
Location, IP address and browser type: we use these to estimate taxes and delivery costs.
Delivery address: we'll ask you to enter this so that we can estimate the delivery costs before you place your order, and send it to you!

We use cookies to keep track of the contents of your shopping basket while you are browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

Sending information about your account and order
Responding to enquiries, including refunds and complaints
Payment processing and fraud prevention
Configure your account for our shop
Comply with any legal obligations, such as calculating taxes
Improve our shop's offerings
To send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, e-mail and telephone number, which will be used to pre-fill the order validation for future orders.

We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally obliged to continue to store it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, email and billing and delivery addresses.

We also store comments or notices, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide. For example, shop administrators and managers have access to :

Order information such as what has been purchased, when and where it is to be sent, and
Customer information such as your name, e-mail address and billing and delivery details.

Our team has access to this information to process orders, make refunds and help you.

What we share with others

We share data with third parties who help us manage our orders and shop services, for example -

Payments

We accept payments via PayPal. When processing payments, certain data will be transmitted to PayPal, including information required to process the payment, such as the total amount or billing information.

Please read the PayPal privacy policy for more details.

Stripe

By using this extension, you can store personal data or share data with an external service. Find out how this works, including what you may want to include in your privacy policy.

3. Information sharing and disclosure

3.1 Internal and third-party sharing

SkyVibration undertakes not to sell, rent or exchange your personal data with third parties for commercial purposes. However, data sharing may occur in the following circumstances:

External service providers We may share your information with third party service providers who perform functions on our behalf, such as processing payments, organising flight activities or providing IT services. These service providers are subject to strict confidentiality obligations and may only use your data for the specific purposes for which it was shared.
Legal and Regulatory Compliance In certain situations, SkyVibration may be required to disclose your personal data in response to lawful requests from public authorities, including to meet national security or law enforcement requirements.
Company transfers In the event of a merger, acquisition or sale of all or part of the company's assets, your personal data may be transferred as part of this transaction. In such a case, you will be informed before your personal data is transferred and will be subject to a different confidentiality policy.

3.2 Protection of Data during Sharing

To protect your personal data when it is shared with third parties:

Contracts and Confidentiality Agreements We require all third parties with whom we share data to adhere to strict data security standards and to contractually agree to protect the confidentiality and security of your data.
International Data Transfers When data is transferred outside the European Economic Area (EEA), SkyVibration takes the necessary steps to ensure that international data transfers are protected in accordance with applicable data protection standards.

3.3 Responsibility for sharing

SkyVibration remains responsible for protecting your personal data when it is shared with third parties and ensures that all parties comply with appropriate confidentiality and security standards.

4. Data security

4.1 Safety commitments

SkyVibration S.A.S. and Cracker's Tec SARL/S take the security of your personal data seriously. We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure or destruction. These measures include, but are not limited to:

Computer security Use of firewalls, anti-virus software and other information security technologies to protect our systems against external attacks.
Access Controls Access to personal data is limited to employees and third parties who need to know this information in order to provide our services. Strict access control protocols are in place to ensure data confidentiality and security.
Staff training Regular training of our staff on data security and confidentiality best practices to ensure that they understand the importance of protecting personal data.

4.2 Response to Security Incidents

In the event of a personal data breach, SkyVibration and Cracker's Tech have put in place procedures to respond quickly and effectively. These procedures include:

Incident notification In the event of a data breach likely to pose a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities within the time limits prescribed by law.
Investigation and corrective measures We will thoroughly investigate any data breach and take the necessary corrective measures to prevent future occurrences.

4.3 Updating security measures

Data security is a constantly evolving field, and SkyVibration and Cracker's Tech are committed to regularly reviewing and updating their security practices to adapt to new threats and challenges.

5. Users' rights with regard to Personal Data

5.1 Recognition of Users' Rights

SkyVibration S.A.S. acknowledges and respects your rights to protect your personal data in accordance with applicable regulations, including the General Data Protection Regulation (GDPR). These rights include:

Right of access: You have the right to request a copy of the personal data we hold about you.
Right of rectification: You may ask for your personal data to be corrected if it is inaccurate or incomplete.
Right to erasure ("right to be forgotten"): In certain circumstances, you may request that your personal data be deleted.
Right to limit processing: You have the right to request a restriction on the processing of your personal data.
Right to data portability: You may request to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
Right to object: You have the right to object to the processing of your personal data in certain situations.

5.2 Exercise of Rights

To exercise any of these rights, you can contact us using the details provided in the [Contact and details for privacy issues] section of this policy. We will respond to your request as soon as possible and always within the statutory period of one month.

5.3 Complaints

If you believe that the processing of your personal data violates data protection laws, you have the right to lodge a complaint with the competent supervisory authority.

5.4 Additional information

If you have any questions or concerns about your personal data, or if you need help exercising your rights, please do not hesitate to contact us. We are committed to dealing with all requests in a transparent and efficient manner.

6. Use of Cookies and Similar Technologies

6.1 Introduction to cookies

SkyVibration S.A.S. uses cookies and similar technologies on its website to improve the user experience, analyse site usage and optimise our services. A cookie is a small data file stored on your device that allows our site to remember your actions and preferences over a period of time.

6.2 Types of cookies used

We use different types of cookies, including :

Essential cookies Cookies: These cookies are necessary for the operation of the site and cannot be deactivated in our systems. They are generally set in response to your actions constituting a request for services, such as defining your confidentiality preferences, logging in or filling in forms.
Performance and Analysis Cookies Cookies: These cookies help us to understand how visitors interact with our website by providing information about the areas visited, the time spent on the site, and any problems encountered, such as error messages.
Functionality cookies They enable the site to provide enhanced functionality and personalisation. They may be established by us or by third-party suppliers whose services have been added to our pages.
Advertising Cookies Cookies: These cookies may be placed on our site by our advertising partners. They may be used by these companies to profile your interests and show you relevant advertising on other sites.

6.3 Managing cookie preferences

You can configure your cookie preferences at any time. You can accept all cookies, reject all cookies, or choose which types of cookies you accept. To change your preferences, please access the [cookie management section] on our website.

6.4 Consent to Cookies

On your first visit to our site, you will be asked to give your consent to the use of cookies, except for essential cookies. Your consent can be withdrawn at any time by modifying your cookie preferences.

6.5 More information on cookies

For more information about the cookies we use, how we use them and how to manage your preferences, please see our [Cookie Management Policy].

7. Changes to the Privacy Policy

7.1 Commitment to updating the Policy

SkyVibration S.A.S. reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, our services, or legal and regulatory requirements. Such changes will be effective immediately upon posting on our website or communication to users by any other appropriate means.

7.2 Notification of Modifications

When significant changes are made to this policy, we undertake to inform our users in a transparent manner. This may include:

Notification on our website.
A direct email to users whose contact details we have.

7.3 Regular consultation of the Policy

We encourage our users to consult this policy regularly to keep informed of how we protect their personal data. The date of the last update will be clearly indicated at the top of the document to make it easier to track changes.

7.4 Acceptance of Modifications

Your continued use of our services after these changes come into effect will signify your acceptance of the revised policy. If you do not agree with the changes made, you are free to stop using our services.

8. Contact and details for privacy issues

8.1 Contact details

If you have any questions, concerns or requests regarding this privacy policy or the processing of your personal data by SkyVibration S.A.S., please contact us using the following details:

Postal address SkyVibration S.A.S., 3567 Route du Nivolet, 73230 Verel-Pragondran, Savoie, France.
Email : [skyvibration.event@gmail.com]
Phone : [+33 6 16 37 70 47 - Marine DESCOLS direct line]

8.2 Data Protection Officer

SkyVibration has appointed a Data Protection Officer (DPO) to oversee compliance with this policy and current data protection laws. You can contact our DPO directly at the following email address: [skyvibration.event@gmail.com].

8.3 Commitment to Effective Communication

We are committed to responding quickly and efficiently to all requests and concerns about your personal data. Our team is trained to ensure a high level of customer service in terms of confidentiality and data protection.

8.4 Suggestions and feedback

We welcome your comments and suggestions on our privacy policy and data protection practices. Please do not hesitate to contact-us to share your ideas or concerns.

This document was updated on December 19, 2023.

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